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For clubs · Onboarding and support

Your coaches, up and running in a fortnight

Send us your coach list. We set up your club, your coaches get their invites on the date you choose, and every week for your first month we tell you who's started and who needs a nudge.

Upload your coach list Download the onboarding sheet
85%average coach activation since we rebuilt onboarding in August 2026
70%of activated coaches use at least one session a week
2–3working days from coach list to club set up
I run the club's account Club admins and DOCs How onboarding works, who does what, and what your year with TCM looks like. See how onboarding works → My club has invited me Coaches Accept your invite, get the app and find this week's session. Each guide takes about two minutes. Get set up →

How onboarding works

From signing to your first report

Six steps. You do two of them; we handle the rest and keep you posted.

  1. 1Us · Day 0
    Welcome emailYour Account Manager sends the onboarding sheet, the upload link and links to your walkthroughs.
  2. 2You
    Send your coach listOne coach per row on our sheet, uploaded through a short form. This is the one step everything waits on.
  3. 3Us · 2–3 days
    We set up your clubWe check your sheet, then set up your club account, teams, coaches and branding.
  4. 4Your date
    Coaches land in their LockerInvites go out on the date you choose. Coaches accept and land straight in their Locker. Send our heads-up message first so they know to look for it.
  5. 5You
    Watch the walkthroughsA few minutes each: one for your admin account, one to share with your coaches. Prefer a live demo? We'll book one in.
  6. 6Us · Weekly, month 1
    Weekly check-insEvery week for your first month we show you who has started and who needs a nudge. Your first usage report lands at Day 15.

Your part

Send us your coach list

The sheet checks itself as you fill it in, so most problems are fixed before you send it.

  1. 1
    Download the onboarding sheet
    Excel file · works in Google Sheets and Numbers too
    Download sheet
  2. 2
    Fill it in, one coach per row
    Team, age group, role, name and email. One head coach per team; as many additional coaches as you like. Fix anything the Status column flags in amber.
  3. 3
    Upload it with the form below
    Your club admin, when invites should go out, and your badge. About two minutes.

Upload your coach list

Partnership Success Plan

A partnership, not a login

What we commit to, and what we ask of you. Clubs that follow it get more of their coaches using the platform.

What we do

  • Give you a Welcome Pack to launch the partnership
  • Set up your club account, teams, coaches and branding, with our Content Team on hand where you need them
  • Give you admin and coach walkthroughs, and a live demo whenever you'd like one
  • Show you who hasn't started, every week for your first month
  • Hold two account management calls a year, plus extra meetings whenever you need them
  • Add you to the Weekly Session Plan WhatsApp channel
  • Keep coaches and licences up to date through the season
  • Update your teams, coaches and licences at the start of each season
  • Send your Annual Impact Report at the end of the season

What we ask of you

  • Announce the partnership to your coaches, on your website and on social media
  • Add The Coaching Manual to your website's partners or coaching resources section
  • Follow up with coaches who haven't started, and send them to your Account Manager if they need help
  • Join your two account management calls each year
  • Share the coach walkthrough with every new coach
  • If your role changes, hand over to the new contact and set up a joint call with us
  • Send us an updated list of teams and coaches at the start of each season
Download the Success Plan (PDF)

For coaches

Get set up, two minutes at a time

All help guides →
  1. 1Accept your club invite2 min · start here
  2. 2Get the TCM app on your phone1 min · iPhone and Android
  3. 3Find this week's session for your age group2 min · from your club's season plan
  4. 4Run your first session from your phone2 min · every practice has video
  5. 5Save sessions you want to use again1 min
  6. ?Can't get in? Fix the common problemsNo invite email, password, wrong age group

After onboarding

Your club's year with TCM

Usage reports go to your Director of Coaching, never to individual coaches, each with a plan for who to encourage next.

  1. Month 1
    Weekly check-ins
  2. 15 days
    First usage report
  3. 30 days
    Usage report
  4. 60 days
    Usage report
  5. 90 days
    Usage report
  6. 6 months
    Usage report
  7. 9 months
    Usage report
  8. Season end
    Annual Impact Report, ready for your AGM

Resources

Everything for launch

For your clubWelcome PackA ready-to-post announcement, website copy, logos, and free content to share. Send to coachesCoach heads-upA one-page PDF telling coaches their invite is coming, and how to get set up. Every weekWeekly Session PlanFollow our WhatsApp channel for this week's sessions for every age group. On requestPrefer a live demo?Book a short online demo for your admin team or your coaches, around your training nights.

Common questions

How long does set-up take?

Two to three working days from receiving a complete coach list.

When do coaches get their invite?

On the date you pick in the upload form. If you don't pick one, as soon as your club is set up.

Do we need a demo?

No. The walkthroughs cover everything most clubs need. If you'd rather have someone show you, book a live demo and we'll fit it around your training nights.

Can we add coaches later in the season?

Yes. Your admin account can add coaches, move them between teams and allocate licences. Your Account Manager can do it for you too.

Can one coach be on two teams?

Yes. Add them on the sheet once for each team, using the same email address.

Stuck on something?
Your Account Manager is one reply away, or ask Coach Sam in the chat at any time.
help@thecoachingmanual.com